Privacy policy

Welcome to Dove Nail House and Training Academy (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

visit our website,
book salon appointments,
enquire about or attend training courses,
contact us through social media, email, phone or website forms,
or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. BUSINESS DETAILS

Dove Nail House and Training Academy
Milton Keynes, United Kingdom

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

2. WHAT INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Personal Information

Full name
Phone number
Email address
Billing information
Appointment or training booking details

Consultation & Service Information

For salon services, we may collect:

Consultation forms
Allergy or sensitivity information
Relevant nail or skin health information
Before and after photographs

Training Information

For training students, we may collect:

Course booking details
Training progress records
Assessment notes
Certification information
Photos or videos taken during training sessions
Website & Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookies and analytics information
Communication Information
If you contact us through:
Instagram
Facebook
TikTok
WhatsApp
Email
Website forms
we may keep records of those communications.

3. HOW WE USE YOUR INFORMATION

We use your information to:

provide salon services and training courses,
manage bookings and appointments,
communicate with clients and students,
process payments,
issue invoices and certificates,
improve our services and website,
respond to enquiries,
maintain business records,
comply with legal and insurance obligations,
protect the safety and integrity of our business,
and, where consent has been given, provide marketing or promotional content.

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a booked service or training course.

Legal Obligation

Where we are required to keep records for tax, insurance, health and safety, or legal compliance purposes.

Legitimate Interests

For managing our business operations, improving services, maintaining security, and responding to enquiries.

Consent

Where you have given permission, for example:

marketing communications,
use of photos/videos,
testimonials or reviews.

You may withdraw consent at any time.

5. PHOTOS, VIDEOS & SOCIAL MEDIA

We may take photographs or videos of:

nail work,
training sessions,
student work,
salon environment,
before and after results.

These may be used for:

social media,
website content,
educational materials,
marketing purposes.

Where required, consent will be requested before identifiable content is shared.

You may request removal of identifiable content by contacting us.

6. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

website providers (such as Wix),
payment processors,
booking systems,
accountants,
insurance providers,
certification/accreditation providers,
analytics services (such as Google Analytics).

These third parties are expected to process information securely and lawfully.

We may also share information where legally required.

7. DATA STORAGE & SECURITY

We take reasonable steps to protect personal information from:

unauthorised access,
misuse,
loss,
disclosure,
or alteration.

However, no online system can ever be guaranteed fully secure.

8. HOW LONG WE KEEP YOUR DATA

We only keep personal information for as long as reasonably necessary.

Examples may include:

appointment and financial records for legal and tax purposes,
consultation forms for insurance and health & safety purposes,
training records and certificates for educational record keeping,
marketing information until consent is withdrawn.

9. YOUR RIGHTS

Under UK data protection law, you may have the right to:

access your personal data,
request correction of inaccurate information,
request deletion of your information,
restrict or object to certain processing,
withdraw consent,
request transfer of your information where applicable.

To exercise your rights, please contact us by email.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

10. COOKIES & ANALYTICS

Our website may use cookies and similar technologies to:

improve website functionality,
analyse website traffic,
understand visitor behaviour,
and support marketing activities.

You may manage cookie preferences through your browser settings or cookie banner preferences.

We may use services such as:

Google Analytics
Meta/Facebook Pixel

for analytics and advertising purposes.

11. THIRD-PARTY LINKS

Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect:

legal changes,
business updates,
or operational requirements.

The latest version will always be available on our website.

13. CONTACT

If you have questions regarding this Privacy Policy or your personal information, please contact:

Dove Nail House and Training Academy
Milton Keynes, United Kingdom
Email: info@dovenailhouse.co.uk